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Consumer

2023 Predictions: A UK Retail Rollercoaster

‘Permacrisis’ was declared the word of 2022, so what might 2023 bring? There are reasons for cautious optimism, but first retailers are going to have to buckle up and brace themselves for more turbulence. Spending more to buy less Let’s briefly recap on retail’s Golden Quarter. Christmas was not the Read more…

By Natalie Berg, 3 daysJanuary 31, 2023 ago
Technology

Zebra’s Mark Thomson and Natalie Berg on the Shifting Retail Landscape

Paid partnership with Zebra Technologies It was wonderful to sit down with Mark Thomson to talk through the findings of the 15th Annual Global Shopper Study from Zebra Technologies. Here’s what stood out for me: 💵 While nearly 75% of shoppers say inflation has caused them to delay purchases, they’re still Read more…

By Natalie Berg, 2 monthsDecember 14, 2022 ago
Technology

Turn Physical Stores Into Digital Assets, Says SES-imagotag

Paid partnership with SES-imagotag Where next for bricks & mortar retail? Is hyper-personalisation about to go mainstream and what are the opportunities for retailers? I discuss all of this and more with Thierry Gadou, Chairman & CEO of SES-imagotag, a company that invents IoT and digital technologies that create a Read more…

By Natalie Berg, 2 monthsDecember 1, 2022 ago
Fulfilment

Give Customers Greater Control Post-Purchase, Argues Manhattan Associates

Paid partnership with Manhattan Associates The most successful consumer-facing businesses today are those that uncover their customers’ needs first and then work backwards to provide the right experience. In theory, customer experience should have always been at the heart of retailers’ strategies from day one. After all, the whole point of Read more…

By Natalie Berg, 3 monthsNovember 10, 2022 ago
Technology

Tech-Enabled Human Touch: Interview with Zebra Technologies

Paid partnership with Zebra Technologies I recently had the pleasure to sit down with Mark Thomson, Retail Industry Director, EMEA at Zebra Technologies. In this interview, we discuss the benefits of automation, importance of associate experience and why the time has finally come for RFID. Retailers have accelerated digital transformation Read more…

By Natalie Berg, 3 monthsNovember 1, 2022 ago
Consumer

Recalibrating for the Next Normal

Paid partnership with Manhattan Associates Greetings from Germany! I’m here at the Manhattan Exchange in Berlin and am super excited to share with you a new report that I’ve authored for Manhattan Associates: Recalibrating for the Next Normal. The pandemic may have accelerated digital transformation strategies, but what comes next? Read more…

By Natalie Berg, 4 monthsOctober 11, 2022 ago
Amazon

New Book Explores Amazon’s Pandemic Power Grab

The COVID crisis has upended shopping habits and forever changed the world of retail, according to the second edition of Amazon: How the World’s Most Relentless Retailer Will Continue to Revolutionize Commerce. Authors Natalie Berg and Miya Knights argue that while COVID sounded the death knell for many businesses, one Read more…

By Natalie Berg, 1 yearNovember 2, 2021 ago
Technology

Point of Sale: Achieving Customer Nirvana

Paid partnership with Manhattan Associates Imagine a world where shoppers can walk into a clothing store, scan the price tag on a dress, and complete payment on the spot. Imagine a world where virtual stylists allow shoppers to seamlessly pay by link, or a world where instore shoppers collecting their Read more…

By Natalie Berg, 1 yearSeptember 7, 2021 ago
Amazon

Amazon UK debuts its till-free concept

Future of e-commerce? Stores, of course! Big media day yesterday covering the news that Amazon has debuted its checkout-free store concept in London.  This is watershed moment for U.K. retail. Amazon is known for disrupting the status quo, raising customer expectations and forcing competitors to raise their game. Remember Amazon Read more…

By Natalie Berg, 2 yearsMarch 5, 2021 ago
Consumer

When Non-Essential Stores Reopen, Will Shoppers Accept The Friction?

As Britain’s ‘non-essential’ retailers prepare to reopen their doors in the coming weeks, one of the biggest challenges they face will be convincing shoppers to walk through the door. And, no, I don’t just mean from a safety perspective; I’m talking about the additional friction that shoppers will inevitably encounter. Read more…

By Natalie Berg, 3 yearsMay 20, 2020 ago

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Recent Posts
  • Amazon: From Pandemic Power Grab to Pandemic Hangover
  • 2023 Predictions: A UK Retail Rollercoaster
  • Zebra’s Mark Thomson and Natalie Berg on the Shifting Retail Landscape
  • Turn Physical Stores Into Digital Assets, Says SES-imagotag
  • Shein is the Epitome of Mindless Consumption
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