Category: Retail trends

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AI Amazon CX E-commerce Retail trends Technology

Amazon Must Disrupt Itself

From the rise of Temu and Shein to immersive digital commerce – and not to mention the resurgence of good old-fashioned bricks & mortar retail – Amazon certainly isn’t short of competitive threats.

Miya Knights joins Natalie on Retail Disrupted to explore what comes next for the online retailing giant and whether it has what it takes to stay relevant in the future.

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They discuss:

📦 How Amazon became the most influential retailer of the 21st century.

3️⃣ 0️⃣ Whether Jeff Bezos’ belief that most large companies only last around 30+ years still rings true.

🤖 How AI and technology more generally is enabling retailers to level the playing field and future-proof their store estate.

🇨🇳 Temu – how it differentiates from Amazon, whether they can co-exist and our views on Amazon’s plans to launch a Temu-style storefront.

🤳 The future of digital commerce – we don’t browse on Amazon! How the rise of TikTok, Roblox and other immersive platforms will require action by Amazon to avoid being perceived as too transactional and one-dimensional.

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Non-food retail Podcast Retail leadership Retail trends Technology

Leaders Leap: Transforming Your Company at the Speed of Disruption

Steve Dennis is a strategic advisor, keynote speaker, podcast host, and bestselling author of Remarkable Retail. He joins Natalie to discuss the findings of his new book, LEADERS LEAP: Transforming Your Company at the Speed of Disruption.

The explore the cost of misunderstanding risk and why playing it safe is the riskiest strategy of all; why a complete metamorphosis of the leadership mindset is essential to thrive in the face of accelerating change; why some brands get stuck in the “unremarkable middle” and how to overcome internal complacency. Steve also shares the rationale behind his belief that many US department stores have no chance of turning themselves around, and whether the Dallas drone wars are a glimpse into the future of home delivery.

Natalie also shares a few thoughts on Amazon’s 30th anniversary.

 

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High Streets Podcast Retail leadership Retail trends Store of the future

Pop-Up Retail and Keeping Dept Stores Relevant

David Blakeney, former Store Development Director at House of Fraser and Sook, joins Natalie to discuss:

  • Why physical retail is on the cusp of a new dawn.
  • Repurposing physical space in a digital era.
  • Innovation in department stores – are retailers doing enough
  • Pop-up retail – which verticals are best suited (you’ll be surprised) and lessons from Sook.

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AI CX E-commerce Fashion Fast fashion Podcast Retail trends Technology

Ikea Roblox, Walmart Drones & AI Update, Pretty Little Thing Charging for Returns

The interview from this episode originally aired on The Globalist from Monocle Radio. Natalie discusses the latest global retail stories with Georgina Godwin:

  • Ikea’s Roblox venture: the launch of a virtual store and how Ikea has become the first brand to offer paid work on the gaming platform.
  • Walmart’s tech update: innovation in delivery – drones and at-home delivery – and the beta launch of a generative AI-powered shopping assistant.
  • Pretty Little Thing becomes the latest UK retailer to start charging for returns.

You can listen to the original episode of The Globalist Episode 3352.

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CX E-commerce ESG loyalty Marketing Podcast Retail leadership Retail trends

Perpetual Innovation with ex-Pandora and The Body Shop Boss

Jeremy Schwartz was the turnaround CEO of Pandora, the world’s largest jewellery company with 2,500 stores and e-commerce sites in 90 countries. Prior to that, Jeremy was Chairman and CEO of The Body Shop from 2013 to 2017. He also previously spent time at Sainsbury’s and, as Brand Director, he was the architect of the grocer’s turnaround in 2005 which saw a decade of growth after years in decline. He is the former Managing Director of L’Oréal UK and, as Innovation Director for Coca-Cola Europe, he invented Coke Zero. Jeremy is currently the Chairman of Kantar’s Sustainability Transformation Practice.

In this episode, recorded live on stage at the Richmond Retail and E-commerce Directors’ Forum, Jeremy and Natalie discuss:

  • Why some retail businesses fail and how to avoid becoming a statistic.
  • How to embark on a successful turnaround strategy.
  • The importance of perpetual innovation and how Jeremy uncovered an opportunity to create Coke Zero.
  • ESG – addressing the intention-action gap and FMCG best practices. 
  • Customer loyalty and doubling down on your top 20% of customers.

You can watch in full on YouTube.

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Consumer CX High Streets Podcast Retail leadership Retail trends Store of the future

The Retail Leader’s Roadmap with Brian Librach

Brian Librach, former VP of Stores at Urban Outfitters, Pacific Sunwear and Old Navy, joins Natalie to discuss his new book: The Retail Leader’s Roadmap.

They explore the reasons why retail leaders get stuck, the evolution of bricks & mortar retail, and how retailers can ensure their staff are motivated and engaged.

Other topics include:

  • What is the future of stores and how should we be measuring success?
  • Which brands does Brian admire and what are they getting right?
  • Cultural shifts: digital transformation journeys and the importance of taking your people with you.
  • Upskilling and investing in digital competencies.
  • Squiggly careers: why the path to success isn’t always linear.
  • Natalie and Brian debate the key traits of winning retailers. 

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AI Amazon CX E-commerce Non-food retail Quick commerce Retail trends Supermarkets Technology

It’s a Density Game, with Deliveroo’s Paul Wilkinson

Paul Wilkinson, Product Director at Deliveroo and former Tesco and Amazon exec, joins Natalie to discuss retail technology trends.

They explore the evolution of quick commerce, why Deliveroo won’t chase 15-minute delivery and moving into non-food to “bring the whole high street to the customer”.


Other topics covered include: learnings from the restaurant sector, supermarket collaboration, voice commerce and frictionless checkout.

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High Streets Podcast Retail trends

Hyper-Localism, Cinemas, High Street Regeneration

Have you been to Catford Mews or Peckham Levels? Then you’ll know what can be achieved by transforming disused car parks and empty retail units into vibrant, community-led, cultural hubs.

Preston Benson, founder of Really Local Group and fellow American in London, joins Natalie on the podcast to discuss:

  • How Really Local Group is creating and restoring cultural infrastructure by regenerating disused high street locations.  
  • Homogenous high streets – how to inject character and make our high streets relevant for 21st century shopping.
  • Funflation – the Taylor Swift Effect and how cinemas will evolve in the future.
  • Hyper-localism, community and the importance of financial inclusivity.
  • Why Amazon has partnered with Odeon and what this means for smaller, community-led cinemas. 

Catford Mews was RLG’s first site and they’ve since expanded into a number of locations like Ealing, Peckham, Reading and Sidcup with more venues planned throughout 2024 and beyond.

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Consumer CX E-commerce Fashion High Streets Non-food retail Podcast Retail leadership Retail trends

Retail Veteran Nigel Oddy on Treating Shoppers as VIPs

Natalie speaks to Nigel Oddy, currently CEO of the UK and Europe’s leading golf retailer American Golf, and previously CEO of House of Fraser, New Look, Matalan and The Range.

The video version of this episode is available on YouTube and is part of a special collaboration with the Richmond Retail & E-commerce Directors’ Forum. Nigel will be speaking at the event alongside leaders from across the industry – Tesco, Charlotte Tilbury, TikTok, N Brown and more. 

In this episode, Nigel gives us a sneak preview of what we’ll be discussing at the event. He shares what it was like running New Look during the pandemic, his biggest successes, what motivates him, the importance of spending time on the shop floor and why you must treat your shoppers as VIPs.

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AI Consumer CX Fashion High Streets Podcast Retail leadership Retail trends Returns Technology

The Future of Retail with Chris Browne

Chris Browne, former Global Retail Director at Ted Baker, joins Natalie to discuss:

  • Visual AI and the opportunities for fashion retail  
  • How tech can enhance the shopping experience
  • Addressing the perennial problem of returns
  • What Western retailers can learn from Asia
  • Chris’ vision for the future of the high street

Prefer video? You can also watch Natalie and Chris’ conversation on YouTube.

This episode is part of a special collaboration with the Richmond Retail & E-commerce Directors’ Forum. Chris will be speaking at the event alongside leaders from across the industry – Tesco, Charlotte Tilbury, TikTok, N Brown and more.

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