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Retail trends

Consumer

Clicks and Cliques: Understanding Modern Shopper Tribes

Knowing your customer is essential in the best of times. In a post-pandemic world, it will be the difference between survival and failure. I had the pleasure to work with Klarna on their latest report Clicks and Cliques: Understanding Modern Shoppers where we identified five distinct shopper tribes for the Read more…

By Natalie Berg, 3 months3 months ago
Retail trends

The Retail Exchange Podcast: 2020 Review & 2021 Predictions

Natalie Berg joins Karl McKeever, MD of Visual Thinking, as co-host of The Retail Exchange‘s final podcast episode of the year.  If you were trying to end this year by winning a prize for its greatest understatement, you could describe 2020 as ‘eventful’. It is difficult in many respects to Read more…

By Natalie Berg, 3 months4 weeks ago
Retail trends

Future of Retail 2020

What will shopping look like in 2021, 2025 and 2030? I had the pleasure of speaking to Raconteur for this annual supplement in The Times. Always an interesting read but especially this year given that we are in the middle of a pandemic that has upended the industry like nothing Read more…

By Natalie Berg, 3 months4 weeks ago
Retail trends

DTC: 2020 Review and 2021 Expectations

Ding dong, Avon calling! The direct selling channel is one of the few bright spots in retail right now. But how does a model that is based on human interaction adapt to today’s challenge of social distancing? This week, I had the pleasure of chairing a roundtable discussion hosted by Read more…

By Natalie Berg, 3 months3 months ago
Consumer

Peak Car And The Hyper-Local Retail Opportunity

In my latest long read for Forbes, I explore how London’s green recovery will create opportunities for local retail: Across the UK, city streets are quietly undergoing radical transformation. Temporary cycle lanes have popped up, footways widened to enable social distancing and, perhaps most drastically, residential roads are being blocked Read more…

By Natalie Berg, 5 months3 months ago
Consumer

When Non-Essential Stores Reopen, Will Shoppers Accept The Friction?

As Britain’s ‘non-essential’ retailers prepare to reopen their doors in the coming weeks, one of the biggest challenges they face will be convincing shoppers to walk through the door. And, no, I don’t just mean from a safety perspective; I’m talking about the additional friction that shoppers will inevitably encounter. Read more…

By Natalie Berg, 10 months9 months ago
Amazon

Amazon Go Grocery – Learning From Tesco’s Fresh & Easy Failure

Picture this – a radical new grocery concept designed to revolutionize how Americans shop. The store is much smaller than your typical supermarket, around 10,000 square feet and stocking an edited range of just several thousand products. The store doesn’t feature banks of traditional checkouts; instead it’s a heavily automated Read more…

By Natalie Berg, 1 year10 months ago
Natalie Berg NBK Retail 2020 trends
Retail trends

Mindful Consumption, Peak Amazon and the Participation Decade – 8 Retail Predictions for 2020

What’s in store for the retail sector in 2020? First, let’s be clear about what’s not changing. We’ll continue to see a bifurcation of winners and losers as the industry sheds itself of status quo retailers (translation: brace yourself for more doom and gloom). The ubiquitously connected ‘on-my-terms’ shopper is here to Read more…

By Natalie Berg, 1 year9 months ago
Retail trends

Tesco can’t emulate the success of Amazon Prime with Clubcard Plus

Subscriptions have become the holy grail for retailers as the sector moves away from competing purely on product and increasingly on service. Recurring revenue and driving loyalty with your most important shoppers—what’s not to like? Tesco has become the latest retailer to jump on the subscription bandwagon. Britain’s biggest supermarket Read more…

By Natalie Berg, 1 year10 months ago
Amazon

Co-opetition hits the high street

Is this the future of the high street? According to Next’s CEO Lord Simon Wolfson, a partnership with Amazon is one of the ways they can stay “relevant” to shoppers. And I have to agree. In the UK, Amazon is the 5th largest retailer. Nearly 20% of retail sales now Read more…

By Natalie Berg, 2 years10 months ago

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Recent Posts
  • Clicks and Cliques: Understanding Modern Shopper Tribes
  • The Retail Exchange Podcast: 2020 Review & 2021 Predictions
  • Future of Retail 2020
  • DTC: 2020 Review and 2021 Expectations
  • Peak Car And The Hyper-Local Retail Opportunity
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