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Natalie Berg NBK Retail 2020 trends
Retail trends

Mindful Consumption, Peak Amazon and the Participation Decade – 8 Retail Predictions for 2020

What’s in store for the retail sector in 2020? First, let’s be clear about what’s not changing. We’ll continue to see a bifurcation of winners and losers as the industry sheds itself of status quo retailers (translation: brace yourself for more doom and gloom). The ubiquitously connected ‘on-my-terms’ shopper is here to Read more…

By Natalie Berg, 1 year9 months ago
E-commerce

Great customer experiences can only be delivered with top-notch operations

The final whitepaper in our series with Red Ant explores how bricks & mortar stores must evolve to become genuine hubs for fulfilment.  The most successful retailers today are those that view their stores as assets not liabilities. As contradictory as it may sound, they understand that the key to growing Read more…

By Natalie Berg, 1 year11 months ago
E-commerce

Next gets that the future of e-commerce is stores

To be relevant in retail today, you have to acknowledge that stores are no longer purely about selling. I believe most high street retailers are on board with this concept, but few are comfortable implementing it. And that’s because for decades, we as an industry have obsessed over metrics such Read more…

By Natalie Berg, 1 year11 months ago
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