Launching amid a rapidly evolving industry, NBK Retail is a consultancy specialising in retail strategy, changing shopping habits and future retail trends.

We deliver valuable insights on the trends shaping the retail sector, enabling clients to align strategies as they navigate the major forces impacting retail success.

Natalie Berg NBK Retail BBC 4The business was founded by Natalie Berg, retail analyst, author and strategist. She has deep industry expertise, with more than 15 years’ experience heading up research teams at world-leading analyst firms.

As one of the Top 30 global retail influencers, Berg has published research on a number of industry topics including: click & collect, supermarket loyalty, Amazon, store of the future, discounters, e-commerce, convergence of physical and digital retail, customer experience and frictionless commerce.

In 2015, Berg predicted that by 2020 we would see the end of pure-play e-commerce, that points-based loyalty schemes would die off and that checkout-free stores would become a reality.

Berg is a regular industry commentator for the BBC, Bloomberg, CNBC and Sky News, and speaks at a number of global retail conferences such as the NRF Big Show, World Retail Congress and Shoptalk.

She is also a published author and is currently working on her latest book which is focused on the rise of Amazon, providing original insights at a time when the company is on the cusp of revolutionising itself even further. Her book will be published by Kogan Page in January 2019.