‘Permacrisis’ was declared the word of 2022, so what might 2023 bring? There are reasons for cautious optimism, but first retailers are going to have to buckle up and brace themselves for more turbulence. Spending more to buy less Let’s briefly recap on retail’s Golden Quarter. Christmas was not the Read more…
Paid partnership with SES-imagotag Where next for bricks & mortar retail? Is hyper-personalisation about to go mainstream and what are the opportunities for retailers? I discuss all of this and more with Thierry Gadou, Chairman & CEO of SES-imagotag, a company that invents IoT and digital technologies that create a Read more…
In the second of a three-part whitepaper series from Red Ant and NBK Retail, we explore the rise of the experiential store, why retailers must adopt an ‘admission fee’ mentality, and how customer experience is fast becoming the new currency in retail. Despite the high-profile casualties we’ve seen on the high street, it’s Read more…
This week I’ve taken part in the Retail Week Tech Race. Using only chip and pin, I had to spend as little as possible on: a home assistant, Asos branded clothing, 500 penny sweets, original Nintendo Game Boy, personalised item, £5 scratch card and a build your own robot arm. Read more…