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Fulfilment

Give Customers Greater Control Post-Purchase, Argues Manhattan Associates

Paid partnership with Manhattan Associates The most successful consumer-facing businesses today are those that uncover their customers’ needs first and then work backwards to provide the right experience. In theory, customer experience should have always been at the heart of retailers’ strategies from day one. After all, the whole point of Read more…

By Natalie Berg, 5 monthsNovember 10, 2022 ago
Consumer

Recalibrating for the Next Normal

Paid partnership with Manhattan Associates Greetings from Germany! I’m here at the Manhattan Exchange in Berlin and am super excited to share with you a new report that I’ve authored for Manhattan Associates: Recalibrating for the Next Normal. The pandemic may have accelerated digital transformation strategies, but what comes next? Read more…

By Natalie Berg, 6 monthsOctober 11, 2022 ago
Uncategorized

IWD: Interview with Manhattan Associates

Paid partnership with Manhattan Associates In celebration of International Women’s Day (IWD), I spoke to two of Manhattan Associates’ female leaders – Ann Sung Ruckstuhl, SVP and Chief Marketing Officer, and Heather Mahan, Vice President, Professional Services. From balancing careers with motherhood to overcoming imposter syndrome, we candidly explore some Read more…

By Natalie Berg, 1 yearMarch 8, 2022 ago
E-commerce

The Quick Commerce Boom Shows No Sign Of Abating

Quick commerce, rapid delivery, serving the ‘instant needs’ market. Call it what you’d like, but the uber-convenience boom has arrived and is here to stay. What was perhaps initially seen as a pandemic pivot will have lasting implications for the retail industry and its supply chains. Forget same day or Read more…

By Natalie Berg, 1 yearJanuary 10, 2022 ago
Technology

Point of Sale: Achieving Customer Nirvana

Paid partnership with Manhattan Associates Imagine a world where shoppers can walk into a clothing store, scan the price tag on a dress, and complete payment on the spot. Imagine a world where virtual stylists allow shoppers to seamlessly pay by link, or a world where instore shoppers collecting their Read more…

By Natalie Berg, 2 yearsSeptember 7, 2021 ago
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