Category: Returns

  • The Future of Retail with Chris Browne

    Chris Browne, former Global Retail Director at Ted Baker, joins Natalie to discuss:

    • Visual AI and the opportunities for fashion retail  
    • How tech can enhance the shopping experience
    • Addressing the perennial problem of returns
    • What Western retailers can learn from Asia
    • Chris’ vision for the future of the high street

    Prefer video? You can also watch Natalie and Chris’ conversation on YouTube.

    This episode is part of a special collaboration with the Richmond Retail & E-commerce Directors’ Forum. Chris will be speaking at the event alongside leaders from across the industry – Tesco, Charlotte Tilbury, TikTok, N Brown and more.

  • In Conversation with Amazon UK Boss John Boumphrey

    Recording live from the retailer’s new Second Chance store in London, Amazon UK Country Manager John Boumphrey joins Natalie on the podcast to discuss:

    • How is Amazon extending the life of returned goods through its Second Chance programme?
    • How can the wider industry overcome the returns challenge?
    • Futureproofing – with more disruption on the horizon, how does Amazon ensure it stays relevant to customers?
    • Consumer outlook – does JB expect consumers to remain relatively resilient as we move into 2024?
    • From drones to generative AI: what technologies and innovations should we be watching?
  • It’s Going To Be a Bumper Black Friday

    Love it or loathe it, Black Friday has become a permanent fixture on the UK retail calendar.

    Carrying black Friday paperbags

    In this episode, Natalie shares her predictions and general observations around Black Friday 2023. You’ll learn:

    • Why Natalie is expecting a strong turnout this year.
    • Black Friday creep – why retailers like John Lewis are going earlier than ever before.
    • Whether the growing skepticism around Black Friday will impact shoppers’ willingness to participate.
    • Why blanket discounts are out and targeted promotions are in.
    • What the ONS and BRC data tells us about Black Friday 2023.
  • Goodbye Free Returns. It’s Been Costly.

    H&M is the latest fashion retailer to start charging shoppers for online returns. Jonathan De Mello, Founder & CEO at JDM Retail, joins Natalie to explore whether the days of free returns are really over. Why has bracketing (ie. buy 5 items, return 4) become normalised? Hint: retailers, you created a monster. And will charging for returns will be enough of a deterrent to reverse the buy-to-try shopping mentality?