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  • Co-op’s Technology Director on Grocery Retail Transformation

    Live from the NRF Big Show, Co-op’s director of technology Ian Cox joins Natalie to discuss: NRF highlights and practical use cases for AI in food retail. How Co-op enacted digital transformation to innovate faster, scale resources, and stay agile in a rapidly changing market. The importance of service availability as a…

  • Social Commerce Lessons From TikTok’s Top Candy Seller

    How did a family-run confectionery shop in Devon become the UK’s #1 seller of sweets on TikTok? George Robinson, Managing Director of SoSweet, shares the retailer’s remarkable TikTok journey which started with a Gavin & Stacey inspired clip that went viral in 2020. The business is now making millions on the platform.…

  • Personalized: Customer Strategy in the Age of AI

    On the final episode of 2024, Natalie is joined by authors Mark Abraham and David Edelman to discuss their new book, Personalized: Customer Strategy in the Age of AI. 📺 This episode is also available as video, so head over to the new Retail Disrupted channel on YouTube to watch the conversation unfold.…

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