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Latest Insights

  • Post-Death Consumerism

    What happens in the digital afterlife? Do you even need to be alive to be a consumer? Should retailers and brands be thinking about a post-death strategy? VML’s Naji El-Arifi and Hugh Fletcher join Natalie on the podcast to discuss all of this and more: Links: VML Future Shopper Report OpenAI/Instacart news…


  • Powering the Pop-Ups

    Matt Hopkins, Founder of IND!E, joins Natalie to discuss the evolution of pop-up shops, the role of small and medium-sized enterprise (SME) brands in driving innovation, and the significance of storytelling in retail. Matt shares his views on changing consumer expectations such as the heightened demand for authenticity and ethical shopping. They…


  • Resale Revolution with Goodwill CEO Steve Preston

    Did you know that over 80% of the U.S. population lives within a 10-mile radius of a Goodwill store or location? Live from the NRF Big Show in NYC, Natalie speaks to the CEO of Goodwill, Steve Preston. He discusses the organization’s strategic priorities, why the perception of thrifting is evolving, and…