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Latest Insights

  • In Conversation with Amazon UK Boss John Boumphrey

    Recording live from the retailer’s new Second Chance store in London, Amazon UK Country Manager John Boumphrey joins Natalie on the podcast to discuss: How is Amazon extending the life of returned goods through its Second Chance programme? How can the wider industry overcome the returns challenge? Futureproofing – with more disruption on the horizon, how…

  • ‘Positively Dissatisfied’ M&S, Trailblazer Next, Black Friday Predictions

    Retail expert Maureen Hinton joins Natalie to discuss retailer resilience. Which fashion retailers are defying the economic climate and what is the secret to their success? Maureen also shares her views on the state of the consumer and whether the Black Friday deals will sizzle or fizzle. Connect with Maureen on Twitter/X and LinkedIn Learn…

  • It’s Going To Be a Bumper Black Friday

    Love it or loathe it, Black Friday has become a permanent fixture on the UK retail calendar. In this episode, Natalie shares her predictions and general observations around Black Friday 2023. You’ll learn: Why Natalie is expecting a strong turnout this year. Black Friday creep – why retailers like John Lewis are going earlier than…

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