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Let’s talk returns. The industry’s perennial problem has been exacerbated by the pandemic and retailers can no longer afford to avoid the post-purchase experience. In this latest report with Klarna, Rethinking Returns: From Returns to Read more…
Future of e-commerce? Stores, of course! Big media day yesterday covering the news that Amazon has debuted its checkout-free store concept in London. This is watershed moment for U.K. retail. Amazon is known for disrupting Read more…
Knowing your customer is essential in the best of times. In a post-pandemic world, it will be the difference between survival and failure. I had the pleasure to work with Klarna on their latest report Read more…