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Latest Insights

  • Resale Revolution with Goodwill CEO Steve Preston

    Did you know that over 80% of the U.S. population lives within a 10-mile radius of a Goodwill store or location? Live from the NRF Big Show in NYC, Natalie speaks to the CEO of Goodwill, Steve Preston. He discusses the organization’s strategic priorities, why the perception of thrifting is evolving, and…


  • Co-op’s Technology Director on Grocery Retail Transformation

    Live from the NRF Big Show, Co-op’s director of technology Ian Cox joins Natalie to discuss: NRF highlights and practical use cases for AI in food retail. How Co-op enacted digital transformation to innovate faster, scale resources, and stay agile in a rapidly changing market. The importance of service availability as a…


  • Social Commerce Lessons From TikTok’s Top Candy Seller

    How did a family-run confectionery shop in Devon become the UK’s #1 seller of sweets on TikTok? George Robinson, Managing Director of SoSweet, shares the retailer’s remarkable TikTok journey which started with a Gavin & Stacey inspired clip that went viral in 2020. The business is now making millions on the platform.…