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Knowing your customer is essential in the best of times. In a post-pandemic world, it will be the difference between survival and failure. I had the pleasure to work with Klarna on their latest report Read more…
Ding dong, Avon calling! The direct selling channel is one of the few bright spots in retail right now. But how does a model that is based on human interaction adapt to today’s challenge of Read more…
In my latest long read for Forbes, I explore how London’s green recovery will create opportunities for local retail: Across the UK, city streets are quietly undergoing radical transformation. Temporary cycle lanes have popped up, Read more…