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Consumer CX Podcast Retail leadership

The Real Reason Blockbuster Failed

James Keyes, Former 7-Eleven and Blockbuster CEO and author of Education is Freedom: The Future Is in Your Hands, joins Natalie on the podcast to dispel the myths behind Blockbuster’s demise. Learn why Jim believes it was fear – not Netflix – that killed Blockbuster.

They also explore whether we may see a revival of the Blockbuster brand and broader leadership lessons, including how to avoid being disrupted during periods of turbulence.

Other topics include:

  • Diversification – with Netflix opening restaurants, TikTok opening shops and Amazon opening hair salons, just how far could and should brands veer from their core?
  • How technology can empower staff and elevate the customer experience.
  • Lessons from Jim’s new book – understanding the importance of collaboration, cultural literacy, continual evolution and character.

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E-commerce Economy Inflation Retail leadership Supermarkets Technology

Ken Towle on Supermarket Trends, Shrinkflation, International Retail

Former Tesco director and Nisa CEO Ken Towle joins Natalie on the podcast to discuss:


•    The retail and consumer outlook.
•    Why shrinkflation is not always a bad thing.
•    His experience running Nisa during the pandemic.
•    From self-checkouts to generative AI – how technology is changing the way we shop for food.
•    Grocery e-commerce and the importance of collaboration.
•    Lessons from his time as Tesco China CEO.

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Categories
Consumer CX E-commerce Fashion High Streets Non-food retail Podcast Retail leadership Retail trends

Retail Veteran Nigel Oddy on Treating Shoppers as VIPs

Natalie speaks to Nigel Oddy, currently CEO of the UK and Europe’s leading golf retailer American Golf, and previously CEO of House of Fraser, New Look, Matalan and The Range.

The video version of this episode is available on YouTube and is part of a special collaboration with the Richmond Retail & E-commerce Directors’ Forum. Nigel will be speaking at the event alongside leaders from across the industry – Tesco, Charlotte Tilbury, TikTok, N Brown and more. 

In this episode, Nigel gives us a sneak preview of what we’ll be discussing at the event. He shares what it was like running New Look during the pandemic, his biggest successes, what motivates him, the importance of spending time on the shop floor and why you must treat your shoppers as VIPs.

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Categories
AI Consumer CX Fashion High Streets Podcast Retail leadership Retail trends Returns Technology

The Future of Retail with Chris Browne

Chris Browne, former Global Retail Director at Ted Baker, joins Natalie to discuss:

  • Visual AI and the opportunities for fashion retail  
  • How tech can enhance the shopping experience
  • Addressing the perennial problem of returns
  • What Western retailers can learn from Asia
  • Chris’ vision for the future of the high street

Prefer video? You can also watch Natalie and Chris’ conversation on YouTube.

This episode is part of a special collaboration with the Richmond Retail & E-commerce Directors’ Forum. Chris will be speaking at the event alongside leaders from across the industry – Tesco, Charlotte Tilbury, TikTok, N Brown and more.

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Categories
Consumer CX Economy High Streets Podcast Retail leadership Retail trends

TV Dragon Theo Paphitis on Successful Retailing

Natalie speaks to TV dragon, retail magnate and small business champion Theo Paphitis live on stage at Springfair. They discuss:

  • Digital transformation and the impact on retail
  • Why stores are assets in today’s digital era
  • High street struggles – business rates, rents and levelling the playing field
  • Failing fast in business
  • What will retail look like in 2034?

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Fashion High Streets Podcast Retail leadership

N Brown Retail CEO Sarah Welsh on Women in Retail

Sarah Welsh, CEO of Retail at N Brown, joins Natalie on the podcast to discuss:

  • What are the barriers to getting women in retail leadership positions?
  • The importance of representation – how should we nurture future female leaders?
  • Who has inspired Sarah throughout her career?
  • How has the shift to flexible and hybrid working impacted women?
  • How does N Brown drive the wider EDI&B agenda?

This episode is part of a collaboration with the Richmond Retail & E-commerce Directors’ Forum. It’s available on the usual channels (Apple and Spotify) or you can watch a video version on YouTube.

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Categories
Amazon Consumer ESG Podcast Retail leadership Returns

In Conversation with Amazon UK Boss John Boumphrey

Recording live from the retailer’s new Second Chance store in London, Amazon UK Country Manager John Boumphrey joins Natalie on the podcast to discuss:

  • How is Amazon extending the life of returned goods through its Second Chance programme?
  • How can the wider industry overcome the returns challenge?
  • Futureproofing – with more disruption on the horizon, how does Amazon ensure it stays relevant to customers?
  • Consumer outlook – does JB expect consumers to remain relatively resilient as we move into 2024?
  • From drones to generative AI: what technologies and innovations should we be watching?

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