I’m so excited to share the news that my podcast is now live and available through: 🎙 Apple 🎙 Spotify 🎙Google In the first three episodes, I cover Sephora’s return to the UK, discount grocers and why I think sometime Read more…
We often think of Amazon as one of those invincible brands. A bulletproof business. But like a lot of tech companies they thrived during the pandemic and now they’re finding life difficult. Why? 1) General volatility. Like all retailers, Amazon Read more…
‘Permacrisis’ was declared the word of 2022, so what might 2023 bring? There are reasons for cautious optimism, but first retailers are going to have to buckle up and brace themselves for more turbulence. Spending more to buy less Let’s Read more…
Paid partnership with Zebra Technologies It was wonderful to sit down with Mark Thomson to talk through the findings of the 15th Annual Global Shopper Study from Zebra Technologies. Here’s what stood out for me: 💵 While nearly 75% of shoppers Read more…
Paid partnership with SES-imagotag Where next for bricks & mortar retail? Is hyper-personalisation about to go mainstream and what are the opportunities for retailers? I discuss all of this and more with Thierry Gadou, Chairman & CEO of SES-imagotag, a Read more…
The many juxtapositions of Shein. It aims to be accessible through low pricing – but at what social and environmental cost? It launches a resale platform – but with questionable quality and an average selling price of around £5, can Read more…
We went from Black Friday to Black November, but this year I’d say we’re having a Black Autumn. There has been a constant stream of discounts since September. This is particularly true in fashion, where a combination of unseasonably warm Read more…
Paid partnership with Manhattan Associates The most successful consumer-facing businesses today are those that uncover their customers’ needs first and then work backwards to provide the right experience. In theory, customer experience should have always been at the heart of retailers’ Read more…
Paid partnership with Zebra Technologies I recently had the pleasure to sit down with Mark Thomson, Retail Industry Director, EMEA at Zebra Technologies. In this interview, we discuss the benefits of automation, importance of associate experience and why the time Read more…
Paid partnership with Manhattan Associates Greetings from Germany! I’m here at the Manhattan Exchange in Berlin and am super excited to share with you a new report that I’ve authored for Manhattan Associates: Recalibrating for the Next Normal. The pandemic Read more…