Imagine a world where shoppers can walk into a clothing store, scan the price tag on a dress, and complete payment on the spot. Imagine a world where virtual stylists allow shoppers to seamlessly pay by link, or a world Read more…
The changing of the guard at Amazon. After more than a quarter of a century at the helm, Amazon’s founder CEO Jeff Bezos is handing over the reins to former AWS boss Andy Jassy. In this interview with BBC World, Read more…
Is bricks & mortar retail facing an existential crisis or a rebirth? In a world where shoppers can buy just about anything online and have it delivered the very same or next day, it’s not unreasonable to ask – what Read more…
US clothing chain Gap is the latest retailer to retreat from Britain’s high streets. Incredibly sad but probably not too much of a surprise? The uncomfortable truth is that we have too many stores today. Meanwhile, the pandemic is accelerating Read more…
Let’s talk returns. The industry’s perennial problem has been exacerbated by the pandemic and retailers can no longer afford to avoid the post-purchase experience. In this latest report with Klarna, Rethinking Returns: From Returns to Retention, we explore the power Read more…
Future of e-commerce? Stores, of course! Big media day yesterday covering the news that Amazon has debuted its checkout-free store concept in London. This is watershed moment for U.K. retail. Amazon is known for disrupting the status quo, raising customer Read more…
Knowing your customer is essential in the best of times. In a post-pandemic world, it will be the difference between survival and failure. I had the pleasure to work with Klarna on their latest report Clicks and Cliques: Understanding Modern Read more…
Natalie Berg joins Karl McKeever, MD of Visual Thinking, as co-host of The Retail Exchange‘s final podcast episode of the year. If you were trying to end this year by winning a prize for its greatest understatement, you could describe Read more…
What will shopping look like in 2021, 2025 and 2030? I had the pleasure of speaking to Raconteur for this annual supplement in The Times. Always an interesting read but especially this year given that we are in the middle Read more…
Ding dong, Avon calling! The direct selling channel is one of the few bright spots in retail right now. But how does a model that is based on human interaction adapt to today’s challenge of social distancing? This week, I Read more…