‘Permacrisis’ was declared the word of 2022, so what might 2023 bring? There are reasons for cautious optimism, but first retailers are going to have to buckle up and brace themselves for more turbulence. Spending more to buy less Let’s briefly recap on retail’s Golden Quarter. Christmas was not the Read more…
Paid partnership with Manhattan Associates Greetings from Germany! I’m here at the Manhattan Exchange in Berlin and am super excited to share with you a new report that I’ve authored for Manhattan Associates: Recalibrating for the Next Normal. The pandemic may have accelerated digital transformation strategies, but what comes next? Read more…
Knowing your customer is essential in the best of times. In a post-pandemic world, it will be the difference between survival and failure. I had the pleasure to work with Klarna on their latest report Clicks and Cliques: Understanding Modern Shoppers where we identified five distinct shopper tribes for the Read more…
In my latest long read for Forbes, I explore how London’s green recovery will create opportunities for local retail: Across the UK, city streets are quietly undergoing radical transformation. Temporary cycle lanes have popped up, footways widened to enable social distancing and, perhaps most drastically, residential roads are being blocked Read more…
As Britain’s ‘non-essential’ retailers prepare to reopen their doors in the coming weeks, one of the biggest challenges they face will be convincing shoppers to walk through the door. And, no, I don’t just mean from a safety perspective; I’m talking about the additional friction that shoppers will inevitably encounter. Read more…
As 21st-century consumers, we’ve gotten used to having the world at our fingertips. Then seemingly overnight, all the stuff we take for granted is in question – access to healthcare; groceries on shelves; the ability to travel, go to school, socialise with friends. The fear of getting ill, our loved ones Read more…