To be relevant in retail today, you have to acknowledge that stores are no longer purely about selling. I believe most high street retailers are on board with this concept, but few are comfortable implementing it. And that’s because for Read more…
I can count on one hand the number of UK retailers that can still get away with aggressive physical store expansion while broadly shunning e-commerce – Primark, Aldi and… yep, that’s it. At a time when most retailers are re-evaluating Read more…
In the second of a three-part whitepaper series from Red Ant and NBK Retail, we explore the rise of the experiential store, why retailers must adopt an ‘admission fee’ mentality, and how customer experience is fast becoming the new currency in retail. Despite Read more…
How can retailers compete with Amazon? This is the question that my co-author Miya Knights and I get asked most since publishing our book earlier this year. First, let’s address the myth that Amazon is a retailer. It’s not. Amazon Read more…
We all know it’s only a matter of time before Amazon Go reaches UK shores. Trademarks have long been registered, the rumours have been flying and, having debuted in New York City last month, it’s fair to say that Amazon has an appetite Read more…
Is this the future of the high street? According to Next’s CEO Lord Simon Wolfson, a partnership with Amazon is one of the ways they can stay “relevant” to shoppers. And I have to agree. In the UK, Amazon is Read more…
I’m so excited to launch, in partnership with retail technology leader Red Ant, the first of a three-part series of whitepapers to explore how the retail industry will have to embrace the digital store and seamless shopping to survive, from Read more…
It’s been a busy 8 weeks since our book was launched… I often get asked what the book covers, what’s our hook, and, without fail, ‘is it available on Amazon’? So I’ve decided to round up some of the interviews, Read more…
Whenever I give talks on the store of the future, I always sum up with this line: the store won’t just be a place to transact but also to eat, play, work, discover, learn and borrow. There’s usually a lot Read more…
What a fantastic couple of days at The Retail Summit in Dubai. I had the pleasure of moderating two sessions on e-commerce and ‘new retail’ and interviewing a number of retail CEOs over the course of the event (to be Read more…