Brian Librach, former VP of Stores at Urban Outfitters, Pacific Sunwear and Old Navy, joins Natalie to discuss his new book: The Retail Leader’s Roadmap.
They explore the reasons why retail leaders get stuck, the evolution of bricks & mortar retail, and how retailers can ensure their staff are motivated and engaged.
Other topics include:
- What is the future of stores and how should we be measuring success?
- Which brands does Brian admire and what are they getting right?
- Cultural shifts: digital transformation journeys and the importance of taking your people with you.
- Upskilling and investing in digital competencies.
- Squiggly careers: why the path to success isn’t always linear.
- Natalie and Brian debate the key traits of winning retailers.