AI loyalty Podcast Technology

How Will ChatGPT Impact Retail?

Miya Knights, author, consultant and publisher of, joins Natalie Berg to break down the biggest news stories reshaping retail.

They discuss:

  • Recent changes to loyalty schemes at major UK retailers Boots and M&S. Are points-based schemes becoming a thing of the past as consumers demand real-time value and rewards? Or are these changes a sign that loyalty schemes are too costly to run at a time when retailers are facing an incredible amount of cost pressure themselves? Would you pay £120 a year for an Amazon Prime-style Sparks Plus subscription? And why is Amazon’s Prime membership so successful?
  • Instacart becoming the latest player in the retail space to trial ChatGPT. What is it and why have the grocers been so quick to jump on this new technology? Who is using it today and what are the AI opportunities for non-food retailers in the future?
  • Barcelona’s plans to halve emissions from delivery vehicles with 40% of online orders to be delivered to collection points, instead of individual homes, by 2030. Will other cities follow suit? Is this proof that the future of e-commerce really is click & collect? And how is Amazon decarbonising the last mile in Europe?

Listen to the episode.

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