James Keyes, Former 7-Eleven and Blockbuster CEO and author of Education is Freedom: The Future Is in Your Hands, joins Natalie on the podcast to dispel the myths behind Blockbuster’s demise. Learn why Jim believes it was fear – not Netflix – that killed Blockbuster.
They also explore whether we may see a revival of the Blockbuster brand and broader leadership lessons, including how to avoid being disrupted during periods of turbulence.
Other topics include:
- Diversification – with Netflix opening restaurants, TikTok opening shops and Amazon opening hair salons, just how far could and should brands veer from their core?
- How technology can empower staff and elevate the customer experience.
- Lessons from Jim’s new book – understanding the importance of collaboration, cultural literacy, continual evolution and character.