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Fulfilment

E-commerce

Great customer experiences can only be delivered with top-notch operations

The final whitepaper in our series with Red Ant explores how bricks & mortar stores must evolve to become genuine hubs for fulfilment.  The most successful retailers today are those that view their stores as assets not liabilities. As contradictory as it may sound, they understand that the key to growing Read more…

By Natalie Berg, 1 year9 months ago
E-commerce

Next gets that the future of e-commerce is stores

To be relevant in retail today, you have to acknowledge that stores are no longer purely about selling. I believe most high street retailers are on board with this concept, but few are comfortable implementing it. And that’s because for decades, we as an industry have obsessed over metrics such Read more…

By Natalie Berg, 1 year9 months ago
Amazon

Co-opetition hits the high street

Is this the future of the high street? According to Next’s CEO Lord Simon Wolfson, a partnership with Amazon is one of the ways they can stay “relevant” to shoppers. And I have to agree. In the UK, Amazon is the 5th largest retailer. Nearly 20% of retail sales now Read more…

By Natalie Berg, 2 years9 months ago
Amazon

INFOGRAPHIC: 2018 UK Retail Predictions

NBK Retail launches today with an infographic charting the forces impacting retail in 2018.

By Natalie Berg, 3 years3 years ago
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