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Amazon

Amazon Go Grocery – Learning From Tesco’s Fresh & Easy Failure

Picture this – a radical new grocery concept designed to revolutionize how Americans shop. The store is much smaller than your typical supermarket, around 10,000 square feet and stocking an edited range of just several thousand products. The store doesn’t Read more…

By Natalie Berg, 3 yearsMarch 1, 2020 ago
Natalie Berg NBK Retail 2020 trends
Retail trends

Mindful Consumption, Peak Amazon and the Participation Decade – 8 Retail Predictions for 2020

What’s in store for the retail sector in 2020? First, let’s be clear about what’s not changing. We’ll continue to see a bifurcation of winners and losers as the industry sheds itself of status quo retailers (translation: brace yourself for more doom Read more…

By Natalie Berg, 3 yearsJanuary 13, 2020 ago
E-commerce

Great customer experiences can only be delivered with top-notch operations

The final whitepaper in our series with Red Ant explores how bricks & mortar stores must evolve to become genuine hubs for fulfilment.  The most successful retailers today are those that view their stores as assets not liabilities. As contradictory as Read more…

By Natalie Berg, 4 yearsOctober 15, 2019 ago
Retail trends

Tesco can’t emulate the success of Amazon Prime with Clubcard Plus

Subscriptions have become the holy grail for retailers as the sector moves away from competing purely on product and increasingly on service. Recurring revenue and driving loyalty with your most important shoppers—what’s not to like? Tesco has become the latest Read more…

By Natalie Berg, 4 yearsOctober 15, 2019 ago
E-commerce

Next gets that the future of e-commerce is stores

To be relevant in retail today, you have to acknowledge that stores are no longer purely about selling. I believe most high street retailers are on board with this concept, but few are comfortable implementing it. And that’s because for Read more…

By Natalie Berg, 4 yearsOctober 7, 2019 ago
Discount

What Aldi’s expansion plans tell us about the current state of retail

I can count on one hand the number of UK retailers that can still get away with aggressive physical store expansion while broadly shunning e-commerce – Primark, Aldi and… yep, that’s it. At a time when most retailers are re-evaluating Read more…

By Natalie Berg, 4 yearsOctober 7, 2019 ago
Store of the future

The case for seamless, not soulless, experiences

In the second of a three-part whitepaper series from Red Ant and NBK Retail, we explore the rise of the experiential store, why retailers must adopt an ‘admission fee’ mentality, and how customer experience is fast becoming the new currency in retail. Despite Read more…

By Natalie Berg, 4 yearsAugust 7, 2019 ago
Amazon

How to compete with Amazon

How can retailers compete with Amazon? This is the question that my co-author Miya Knights and I get asked most since publishing our book earlier this year. First, let’s address the myth that Amazon is a retailer. It’s not. Amazon Read more…

By Natalie Berg, 4 yearsJuly 16, 2019 ago
Amazon

Don’t believe the hysteria over till-free stores

We all know it’s only a matter of time before Amazon Go reaches UK shores. Trademarks have long been registered, the rumours have been flying and, having debuted in New York City last month, it’s fair to say that Amazon has an appetite Read more…

By Natalie Berg, 4 yearsJune 3, 2019 ago
Amazon

Co-opetition hits the high street

Is this the future of the high street? According to Next’s CEO Lord Simon Wolfson, a partnership with Amazon is one of the ways they can stay “relevant” to shoppers. And I have to agree. In the UK, Amazon is Read more…

By Natalie Berg, 4 yearsMay 14, 2019 ago

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