GameStop and Laura Mercier Cosmetics co-founder Gary Kusin joins Natalie to discuss everything from malls and makeup to meme stocks. They explore the origins of GameStop – what inspired Gary and James McCurry to launch the world’s first video game store in the early 80s?
They also explore:
♦ The pivot to makeup: Gary discusses how a conversation with former Macy’s Chairman Terry Lundgren sparked the idea for Laura Mercier.
♦ Continuous improvement versus continuous change.
♦ Customer centricity: why so many brands today fail to get this right.
♦ Kinko’s: Gary shares how, as Kinko’s CEO, he turned the loss-making business into to a highly profitable enterprise that was later acquired by FedEx.
♦ Meme stocks: Gary shares his views on the GameStop stock market frenzy.
