- December 2024 (3)
- November 2024 (6)
- October 2024 (5)
- September 2024 (1)
- July 2024 (2)
- June 2024 (3)
- May 2024 (2)
- April 2024 (1)
- March 2024 (5)
- February 2024 (4)
- January 2024 (4)
- December 2023 (3)
- November 2023 (5)
- October 2023 (4)
- September 2023 (3)
- July 2023 (3)
- June 2023 (3)
- May 2023 (1)
- March 2023 (4)
- February 2023 (1)
- January 2023 (1)
- December 2022 (2)
- November 2022 (4)
- October 2022 (1)
- April 2022 (1)
- March 2022 (1)
- January 2022 (1)
- November 2021 (1)
- September 2021 (2)
- July 2021 (3)
- May 2021 (1)
- March 2021 (1)
- December 2020 (4)
- October 2020 (1)
- July 2020 (2)
- May 2020 (1)
- March 2020 (2)
- January 2020 (1)
- October 2019 (4)
- August 2019 (1)
- July 2019 (1)
- June 2019 (1)
- May 2019 (2)
- March 2019 (2)
- February 2019 (1)
- January 2019 (1)
- December 2018 (1)
- November 2018 (1)
- September 2018 (1)
- August 2018 (1)
- July 2018 (1)
- May 2018 (2)
- April 2018 (1)
- March 2018 (1)
- February 2018 (2)
-
Relentless Momentum: What I Learned From the Retail Leaders
Paid Partnership with PMC Last month, I had the opportunity to attend PMC’s annual customer event, Relentless Momentum. This was held at Silverstone Museum, an apt venue for a room full of retailers discussing the importance of speed and transformation in an ever-evolving landscape. We heard from senior leaders like Nick Beighton, former CEO of…
-
Decarbonising Deliveries
Murvah Iqbal, co-CEO and co-founder of HIVED, is on a mission to revolutionise the delivery industry. Founded in 2021, the all-electric delivery start-up has already distributed millions of parcels across London for major brands including ASOS, Uniqlo, Nespresso and Zara, and is backed by investors like Maersk Growth, Pale Blue Dot and Planet A Ventures.…
-
Black Friday: The Consumer Has a Pulse
There are so many hot takes on Black Friday. It’s always either a record-breaking bumper Black Friday or a “bit of a damp squib”. (Can you tell I’ve lived in the UK for half my life?) My point is that sometimes things are a little more nuanced than that, and Black Friday needs particularly careful…
-
Marketplaces are the New E-Commerce
Marc Vicente, Group Digital Director at Kingfisher, joins Natalie for a comprehensive discussion around e-commerce, AI, marketplaces, retail media, and more. They explore: Why omnichannel retailers are now embracing the marketplace model The role of physical stores in e-commerce Innovative partnerships: Deliveroo and the importance of speed The significance of Black Friday for Kingfisher and…
-
Why Did Amazon Fresh Fail in Germany?
Boris Planer, Founder and Managing Director of Future Consulting, joins Natalie to discuss the news that Amazon is terminating its online grocery service in Germany. They discuss: What went wrong for Amazon Fresh in Germany, what does this tell us about Amazon’s global grocery strategy, and where next? (It’s all about the partnerships.) Inherent challenges…
-
Stop Making Customers Think in Channels
Paid partnership with Manhattan Associates At the recent Manhattan Exchange in Barcelona, Natalie had the opportunity to sit down with Pieter Van den Broecke, EMEA Leader, Supply Chain Commerce Strategies, at Manhattan Associates. They discussed opportunities with AI, rethinking the post-purchase experience and achieving a truly unified commerce offering. AI isn’t exactly a recent development.…
-
Digital Transformation Lessons with Primark and Ann Summers
Paul Edney, Technology Director Channels at Primark, and Jeanette Copeland, Technology Director at Ann Summers, join Natalie to discuss lessons from their digital transformation projects. They explore: The rationale behind Primark’s click & collect roll-out and how it’s enabling the retailer to engage with new customers. How Ann Summers completed a 12-month transformation project in…
-
Amazon Haul, What Makes Vinted Special, Advent Calendar Fever
Natalie discusses the launch of Amazon Haul, the retailer’s new Temu-like storefront where most items are under $10 and delivery takes up to two weeks. She also unpacks the reasons behind Vinted’s success – what consumer needs is it tapping into and what are the implications for the wider retail sector? And, finally, Natalie shares…
-
Perfecting the Price: Tips for a Successful Black Friday
The Black Friday deals started as early as Halloween here in the UK (yes, really – see Boots, John Lewis, Currys) and mainland Europe isn’t far behind. On today’s episode, Natalie speaks to Sander Roose, CEO and Founder of Omnia Retail, the Amsterdam-based company behind Europe’s first dynamic pricing software. Sander and Natalie explore Black…
-
From Cinnabon to Carvel: How GoTo Foods is Driving Global Growth
Dave Mikita is the President of International and Retail Channels at GoTo Foods (formerly Focus Brands). He joins Natalie on the podcast to discuss how GoTo Foods has grown to become the world’s #2 food & beverage licensor and what the company has in store for the future. They explore: Beyond buying power, what are…
-
Gen AI’s Impact on Customer Service
Paid partnership with Manhattan Associates Last week, I travelled to the beautiful city of Barcelona to attend Manhattan Exchange. This is Manhattan Associates’ annual European conference and always a great opportunity to hear directly from some of the region’s biggest retailers and brands. So what stood out for me this year? There were a few…
-
Gen AI Chatbots, Empowering Staff and Sustainability
Live from Barcelona, Green Retail World’s Editor Ben Sillitoe joins Natalie on the podcast to share what they learned at Manhattan Exchange this week. They explore how generative AI chatbots are going to revolutionize customer service, why the days of frontline staff being told to “sell, not think” are over and what sustainability looks like…
-
Embrace Technology With Heart and Mind
Live from Barcelona, Pieter Van den Broecke, EMEA Leader, Supply Chain Commerce Strategies at Manhattan Associates joins Natalie to discuss: Europe’s retail CIOs – what’s keeping them up at night? Generative AI – what are the opportunities and challenges? Customer experience – how to service your customers in real-time and learning to trust AI to…
-
Malls, Makeup and Meme Stocks with Gary Kusin
GameStop and Laura Mercier Cosmetics co-founder Gary Kusin joins Natalie to discuss everything from malls and makeup to meme stocks. They explore the origins of GameStop – what inspired Gary and James McCurry to launch the world’s first video game store in the early 80s?
-
Leaders Leap: Transforming Your Company at the Speed of Disruption
Steve Dennis is a strategic advisor, keynote speaker, podcast host, and bestselling author of Remarkable Retail. He joins Natalie to discuss the findings of his new book, LEADERS LEAP: Transforming Your Company at the Speed of Disruption.
-
Pop-Up Retail and Keeping Dept Stores Relevant
In this episode, Natalie sits down with David Blakeney, former Store Development Director at House of Fraser and Sook, to explore the future of physical retail. They dive into why retail spaces are on the verge of a new dawn, how to repurpose physical spaces in a digital-first world, and whether department stores are keeping…
-
Ikea Roblox, Walmart Drones & AI Update, Pretty Little Thing Charging for Returns
Display “Libsyn Player” from html5-player.libsyn.com Click here to display content from html5-player.libsyn.com Always display content from html5-player.libsyn.com Open “Libsyn Player” directly
-
Perpetual Innovation with ex-Pandora and The Body Shop Boss
Jeremy Schwartz was the turnaround CEO of Pandora, the world’s largest jewellery company with 2,500 stores and e-commerce sites in 90 countries. Prior to that, Jeremy was Chairman and CEO of The Body Shop from 2013 to 2017. He also previously spent time at Sainsbury’s and, as Brand Director, he was the architect of the…