Jane Mustoe, Senior Technology Director at Tesco, joins Natalie to discuss how Tesco is using tech to redefine both customer and colleague experiences. They explore:
- Tesco’s recent innovations – GetGo and frictionless shopping, gen AI chatbots, digital twins, mobile apps for store associates, and more.
- All about the margins – the importance of achieving marginal gains in a low-margin industry.
- Always keeping an eye on future innovations and finding pockets of “reality” amongst the “hype”.
- Why over half of innovations fail, why that’s important, and lessons from Tesco’s drone trial.
- Why getting the culture right is ‘make or break’ for organisations and the need to balance agility with operational efficiencies.
- DEI and advice for the next generation of female tech leaders.
Today’s episode is brought to you by Centric Software.
Centric Software provides an innovative and AI-enabled product concept-to-replenishment platform for retailers, brands and manufacturers of all sizes. As experts in fashion, luxury, footwear, outdoor, home and related goods like cosmetics, food & beverage and multi-category retail, Centric Software delivers best-of-breed solutions that optimize planning, pricing, design, product development, sourcing and production.
📣 Register for Centric Connect 2025.
Connect with Jane on LinkedIn.
Find out more about the Retail Disrupted Podcast by visiting retaildisrupted.com
