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Live from Barcelona, Pieter Van den Broecke, EMEA Leader, Supply Chain Commerce Strategies at Manhattan Associates joins Natalie to discuss:

  • Europe’s retail CIOs – what’s keeping them up at night?
  • Generative AI – what are the opportunities and challenges?
  • Customer experience – how to service your customers in real-time and learning to trust AI to be the first port of call.
  • Why giving shoppers greater control post-purchase is a win for retailers, customers and the planet.
  • Unified commerce – what does this look like in practice and where are the opportunities going forward?
  • Why Pieter believes the digitization of physical retail isn’t over.

More on Manhattan Exchange.

Find out more about the Retail Disrupted Podcast by visiting retaildisrupted.com